Privacy Policy

Last updated: 08-04-2026

This Privacy Policy explains how BrainBIOS collects, uses, stores, and protects personal information when you browse our website, create an account, purchase a digital product, or contact us for support.

This policy also describes the types of data we collect, how long such data may be retained, how it may be shared with service providers, and how cookies and analytics tools may be used on our website.

1. Information We Collect

We collect the following types of information:

Name, email address, and profile details shared during sign-in or checkout.
Mobile number or WhatsApp number used for purchases, support, or learner communication.
Transaction details such as order ID, payment reference, amount paid, and purchase history.
Course enrollment, access history, progress, mentorship participation, and learner activity.
Device, browser, IP address, cookies, analytics, and website usage information.

2. How We Use Your Information

To create and manage your account and authenticate access to purchased products.
To process purchases, verify payments, deliver course access, and provide invoices or receipts.
To run live cohorts, mentorship programs, doubt support, and learner communication workflows.
To provide customer support, resolve payment issues, and handle refund or cancellation requests.
To improve our services, troubleshoot technical issues, and protect our platform from misuse.
To send important service messages and optional marketing updates that you may opt out of.

3. Data Sharing and Third Parties

We do not sell your personal data.
We may share limited information with payment processors, communication providers, analytics tools, hosting providers, or support tools to operate the platform.
We may disclose information if required by law, regulation, court order, or to enforce our legal rights.
Third-party services used by us process data under their own privacy and security practices.

4. Data Security

We implement reasonable technical and organizational safeguards to protect your information. Payment details are handled by secure payment partners, and sensitive card or UPI credentials are not stored by us on our servers.

5. Data Storage and Retention

Your information may be stored on systems used by us or our service providers for as long as needed to provide services, maintain business records, comply with legal or tax obligations, resolve disputes, enforce our agreements, and support fraud prevention or security reviews.

When data is no longer reasonably required for these purposes, we may delete, anonymize, or securely archive it in accordance with our internal processes and applicable legal requirements.

6. Cookies and Analytics

We may use cookies, analytics, and similar technologies to understand website traffic, improve performance, remember preferences, and measure the effectiveness of our pages and campaigns.

Essential cookies may be used to support core website functionality and user sessions.
Analytics tools may be used to understand traffic sources, page performance, and user behavior patterns.
Preference-related cookies may be used to remember settings or improve the user experience.
You can control cookies through your browser settings, though disabling some cookies may affect website functionality.

7. Your Rights

You have the right to:

Access or correct the personal information you have shared with us.
Request that we update or delete information where legally permitted.
Opt out of marketing communications while continuing to receive essential service notifications.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: brainbios@brainbios.in

Phone / WhatsApp: +91 80728 24997