Refund and Cancellation Policy

Last updated: 08-04-2026

This policy explains how BrainBIOS handles cancellations, refund requests, payment failures, and support issues for courses, digital resources, mentorship programs, and other online learning offerings.

Because our offerings are primarily delivered digitally, this policy is focused on access-based services rather than physical returns or exchanges.

1. Nature of Products

BrainBIOS primarily sells digital products and services for software engineering learners. These may include recorded content, live cohorts, downloadable resources, project-based training, mentorship access, and community or support benefits delivered online.

2. Delivery and Access

Order confirmation is shared after successful payment using the contact details provided at checkout.
Digital access is generally provided immediately or within a reasonable time after payment verification, unless a product page states a different schedule.
For live cohorts, mentorship programs, or scheduled sessions, access timelines and instructions are shared on the registered email address or phone number.

3. Cancellation Policy

Cancellation requests for digital products or services must be raised before access credentials, downloadable files, session links, or learner benefits are shared.
Once course access, downloadable materials, mentorship slots, or community benefits have been activated, the order is generally non-cancellable.
If a scheduled live program or mentorship service has not started yet, a cancellation request may be reviewed on a case-by-case basis depending on the delivery status and reserved resources.
To request cancellation, you must contact us with your registered email address, phone number, order ID, and reason for the request.
No separate cancellation fee is charged by us, but non-refundable digital access already granted will not be reversed.

4. Refund Eligibility

Refund requests for non-delivery, duplicate payment, or billing issues should be raised within 7 days from the date of payment.
Refund requests relating to technical access issues should be raised within 7 days of the issue first being noticed.
Refunds may be considered if we are unable to provide the purchased service or access due to a verified technical or operational issue on our side.
If a duplicate payment is made for the same order, the excess amount may be refunded after verification.
If an order is charged successfully but the service is not delivered, you may request a review with complete transaction details.
Refund requests should be raised promptly with the registered email address, order ID, payment reference, and issue summary.

5. Non-Refundable Cases

Change of mind after purchase.
Failure to use the course, attend sessions, or complete the program.
Dissatisfaction based on personal preference after digital access has already been provided.
Requests made after a substantial portion of the service has already been delivered or consumed.
Violations of our Terms and Conditions, including content sharing, misuse, or unauthorized access.
Physical returns, replacements, or exchanges do not apply unless a specific product page expressly states otherwise.

6. Return or Replacement Requests

Since our core offerings are digital courses and online services, physical return or replacement requests generally do not apply. If you receive incorrect access, incomplete access, or the wrong digital entitlement, please contact us within 7 days so we can verify the issue and provide the correct access or another suitable resolution.

7. Failed or Reversed Transactions

If money is debited but the order is not confirmed, please contact us with your payment details. Some failed transactions may be automatically reversed by the payment provider or bank, subject to their timelines.

8. Refund Review Process

Every refund request is reviewed on a case-by-case basis. We may request supporting details such as the registered email address, phone number, payment reference, order ID, and a description of the issue before taking a decision.

After review, we may approve the refund, reject the request with reasons, or first attempt to resolve the issue by restoring or correcting access.

9. Refund Timelines

If a refund is approved, we aim to initiate the refund to the original payment source within 7 to 10 business days from approval. The final credit timeline depends on the payment gateway, UPI app, bank, card network, or financial institution involved.

10. Contact for Refund Requests

To request a refund review, please contact us at:

Email: brainbios@brainbios.in

Phone / WhatsApp: +91 80728 24997